FAQs

About PureDose

What is PureDose?

PureDose is a health and wellness store specializing in carefully selected supplements, digestive enzymes, and science-inspired formulations designed to support everyday wellbeing.

What makes PureDose different?

We combine bio-inspired ingredients with scientific formulation principles. Our focus is on transparent product information, purposeful ingredients, practical daily use, and responsible wellness support.

Are PureDose products medicines?

No. PureDose products are food supplements and are not intended to diagnose, treat, cure, or prevent any disease. They should not replace a balanced diet, healthy lifestyle, or prescribed medical treatment.

Products and Ingredients

How do I choose the right supplement?

Start by identifying your primary wellness goal and reviewing the product description, ingredients, recommended use, and warnings. If you have a medical condition or take medication, consult a qualified healthcare professional before purchasing.

What are digestive enzymes?

Digestive enzymes help break down components of food, including proteins, carbohydrates, fats, and certain fibers. Individual formulas differ, so always review the specific enzyme blend and usage instructions.

When should I take digestive enzymes?

Most digestive-enzyme products are taken shortly before or with the first bites of a meal. Always follow the directions printed on the specific PureDose product label.

Are all ingredients clearly listed?

Yes. Each product page and label should identify the active ingredients, serving size, recommended use, allergens, warnings, and other legally required information.

Are your products suitable for vegetarians or vegans?

Suitability varies by product. Check the individual product page for vegetarian, vegan, allergen, and capsule-material information.

Are PureDose supplements free from allergens?

Not every formula is allergen-free. Always review the complete ingredient and allergen information before use, especially if you are sensitive to gluten, dairy, soy, nuts, fish, or other ingredients.

Payment

How can I pay for my order?

PureDose offers cash on delivery. You can pay the courier in cash when your order arrives. Availability and any applicable service fee will be displayed during checkout.

Is cash on delivery available throughout Greece?

Cash on delivery is available wherever it is displayed during checkout. Certain destinations may be subject to restrictions based on courier coverage.

Safe Use

Can I combine different supplements?

Some supplements can be combined, while others may provide overlapping ingredients or interact with medication. Check the total daily intake and consult a healthcare professional when combining products.

Can pregnant or breastfeeding women use PureDose supplements?

Pregnant or breastfeeding women should consult a doctor, pharmacist, or qualified healthcare professional before taking any supplement.

Can children use PureDose products?

Unless a product is specifically formulated and labelled for children, it should be kept for adult use. Consult a paediatric healthcare professional before giving supplements to a child.

How long does it take to notice results?

Results depend on the product, dosage, consistency, diet, lifestyle, and individual needs. Supplements should be used consistently according to their instructions without expecting guaranteed or immediate results.

What should I do if I experience discomfort?

Stop using the product and seek advice from a qualified healthcare professional. For severe or unexpected reactions, obtain medical assistance immediately.

How should supplements be stored?

Store products in a cool, dry place away from direct sunlight, heat, and moisture. Keep containers properly closed and out of reach of children. Follow any additional storage instructions on the label.

Orders and Delivery

Do you deliver throughout Greece?

PureDose serves customers across Greece. Available delivery methods, estimated timeframes, and shipping charges are displayed during checkout.

How can I track my order?

Once your order has been dispatched, you will receive tracking information by email when tracking is available.

Can I change or cancel an order?

Contact PureDose as soon as possible after ordering. Changes or cancellations may not be possible once an order has been prepared or dispatched.

What if my order arrives damaged or incorrect?

Contact our customer-support team promptly with your order number and clear photographs of the parcel and products. We will review the issue and provide the appropriate solution.

Can supplements be returned?

For health and safety reasons, opened or unsealed supplements generally cannot be returned. Unopened products may be eligible according to the PureDose Returns Policy and applicable consumer law.

Customer Support

How can I contact PureDose?

Use the contact form on our website or contact our customer-support team using the details shown on the Contact page. Please include your order number when asking about an existing purchase.

Important notice: Food supplements should not be used as a substitute for a varied, balanced diet and healthy lifestyle. Do not exceed the recommended daily dose. Keep products out of reach of children.