PureDose Shipping Policy

Website: puredose.fit
Last updated: July 2026

At PureDose, we aim to deliver every order safely, accurately, and as quickly as possible. Please review the following information before placing your order.

Delivery Area

PureDose delivers throughout Greece, subject to courier availability. Certain remote areas and islands may require additional delivery time.

Order Processing

Orders are prepared after they have been successfully confirmed. Orders placed during weekends or public holidays will be processed on the next working day.

Customers may be contacted to verify their order or delivery details before dispatch.

Delivery Time

Our standard delivery time is approximately two working days from order confirmation.

Delivery time may occasionally be affected by:

• Weekends or public holidays
• Remote locations or Greek islands
• Incorrect or incomplete delivery information
• Extreme weather conditions
• Courier delays
• Periods of unusually high order volume

The two-day delivery timeframe is an estimate and cannot be guaranteed when circumstances outside PureDose’s reasonable control affect delivery.

Shipping Charges

All applicable shipping charges are clearly displayed during checkout before the order is confirmed.

If cash on delivery is selected, any applicable service charge will also be displayed during checkout.

Order Confirmation and Tracking

After placing an order, customers will receive an order-confirmation email.

Once the parcel has been dispatched, tracking information will be sent by email when tracking is available from the courier.

Delivery Information

Customers are responsible for providing a complete and accurate:

• Full name
• Delivery address
• Postal code
• Telephone number
• Email address

PureDose is not responsible for delays caused by incorrect, incomplete, or outdated customer information.

Delivery Attempts

The courier may contact the customer before attempting delivery. Please ensure that the telephone number provided during checkout is correct and accessible.

If delivery cannot be completed, the courier may arrange another attempt or return the parcel to PureDose. Additional delivery charges may apply if the order must be dispatched again because the customer was unavailable or provided incorrect information.

Delayed Orders

If your order has not arrived within the expected timeframe, please check your tracking information before contacting us.

If further assistance is required, contact PureDose through the contact form on puredose.fit and include your full name and order number.

Lost Parcels

If tracking indicates that a parcel may be lost, contact us promptly. PureDose will communicate with the courier and investigate the delivery.

When a parcel is confirmed as lost, PureDose will provide an appropriate replacement or refund in accordance with applicable consumer rights.

Damaged or Incorrect Orders

Please inspect your parcel when it arrives.

If an item is damaged, missing, or incorrect, contact PureDose as soon as possible and provide:

• Your order number
• A description of the problem
• Clear photographs of the parcel
• Clear photographs of the affected products

Keep all original packaging until the issue has been reviewed.

Order Changes and Cancellations

Contact PureDose immediately if you need to change or cancel an order.

Changes or cancellations cannot be guaranteed after an order has been confirmed, prepared, or transferred to the courier.

Contact Us

For questions about shipping or an existing delivery, use the contact form available at puredose.fit. Please include your order number so our customer-support team can assist you efficiently.

PureDose remains responsible for orders during transportation until they are delivered, in accordance with applicable consumer-protection requirements.